Wednesday, May 21, 2008

Commitment test at Zappos

Bill Taylor has posted a neat little article at Discussion Leaders on about
Why Zappos Pays New Employees to Quit—And You Should Too

If you're too lazy to read the whole thing here are some nice bits...

After a week or so in this immersive experience [training], though, it’s time for what Zappos calls “The Offer.” The fast-growing company, which works hard to recruit people to join, says to its newest employees: “If you quit today, we will pay you for the amount of time you’ve worked, plus we will offer you a $1,000 bonus.” Zappos actually bribes its new employees to quit!

Why? Because if you’re willing to take the company up on the offer, you obviously don’t have the sense of commitment they are looking for.

Companies don’t engage emotionally with their customers—people do. If you want to create a memorable company, you have to fill your company with memorable people.

No comments: