rating: 3 of 5 stars
If this is meant to be the business case for interaction design, it's a pretty sad business case. The ideas are good, but they way it's put is frustrating.
There's some useful material in this book, but it's hard to dig out in the constant noise of Mr Cooper's whining. You could easily scan the first 120 pages, then read about half of the chapters on persona and goals, and you'd have it.
I am left with the taste of BUFD in my mouth too. That may be a misunderstanding, but it seems that we need to have a big interaction design to get it all right, right from the beginning. This is not something I like the idea of.
Yes, interaction design should be handled by pro's. Thanks Alan.
A book to borrow, quickly scan through, then return.
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